Refund Policy
Effective date: 2026-06-17
Summary
All payments to Darkmen are non-refundable. This is a binding term of your subscription contract. By checking the box "I agree" at checkout, you irrevocably consent to this policy and waive any statutory cooling-off rights described below. Your consent (timestamp, IP address, and policy version) is recorded with your payment.
Why payments are non-refundable
Darkmen is a digital service that begins delivery immediately upon payment. The signals, alerts, and dashboard access you purchase are consumed in real time and cannot be returned.
European Union and United Kingdom — explicit waiver
EU Directive 2011/83/EU on consumer rights ("Consumer Rights Directive"), Article 16(m), allows consumers of digital content to waive their 14-day right of withdrawal when (a) performance begins immediately and (b) the consumer gives express prior consent and acknowledges the loss of that right.
UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regulation 37, contains the equivalent waiver mechanism.
When you check "I agree" at checkout, you give that express consent. We then begin delivering the Service immediately, and the right of withdrawal is extinguished by your own choice.
United States — no statutory cooling-off period
US federal and most state consumer-protection laws do not grant a statutory right of refund or cooling-off period for online digital subscription services. The FTC's "Cooling-Off Rule" (16 CFR Part 429) applies only to in-person and door-to-door sales of physical goods over a threshold price; it does not apply to digital subscriptions purchased online.
Your purchase is therefore governed by the contract terms you accepted at checkout, including this Refund Policy. "Click-to-cancel" and negative-option rules (e.g. California SB 313 and the FTC's Negative Option Rule) target automatically renewing subscriptions; because we do not auto-renew — each paid term is a one-time purchase — there is no recurring charge to cancel, and these rules do not require refunds for paid terms.
Other jurisdictions
If your local consumer-protection law provides mandatory non-waivable refund rights for digital services that override these contractual terms, those rights apply to the minimum extent required by that law. Otherwise this policy controls.
Exception: gross technical failure
If the Service is unavailable for more than seven (7) consecutive days because of our fault (and not due to your account being suspended for cause, your network, or third-party outages outside our control), you may request a pro-rated refund for the unused days. Submit requests to [email protected] within 30 days of the outage.
This is a goodwill commitment, not a statutory obligation, and does not extend to partial outages, individual feature degradation, or alert delays inherent to upstream data sources.
Stopping vs refund
Paid access is a one-time purchase for a fixed term, so there is nothing to "cancel":
- No recurring charges. Each purchase pays for a single term; nothing renews and nothing is billed again automatically.
- No refund of the current paid term. You retain full access until the end of the term you have already paid for.
- To continue past the term, simply purchase again. If you choose not to, access lapses on its own.
This separation between stopping (not buying again) and refund (returning a past payment) is standard practice for digital services in the US, EU, and UK.
Chargebacks
Cryptocurrency payments are irreversible and cannot be charged back. Telegram Stars purchases are governed by Telegram's own refund and dispute policies. Attempting to reverse, dispute, or claw back a completed payment in bad faith — without first contacting us to resolve the matter — may result in immediate account termination and may constitute a breach of these Terms. For any payment dispute we will respond with the consent record and timestamps captured at checkout.
Record of consent
We retain, for each payment, a record containing:
- The version of this policy you accepted (
tos_version). - The exact timestamp of acceptance (
tos_accepted_at). - The IP address from which acceptance was submitted (
tos_ip_address).
This record is retained for the duration required by financial-records law (currently seven years) and is admissible evidence of your consent in any subsequent dispute.